Refund policy
30-day returns
You have 30 days from the delivery date to request a return for any reason.
Condition
To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.
How to start a return
Email luidgishop@gmail.com with your order number and, if the item is damaged or defective, a photo. We reply within 24–48 hours with return instructions. Please do not ship anything back before contacting us — returns sent without instructions cannot be processed.
Who pays return shipping
- Defective, damaged, or wrong item: we pay. You are not charged anything, and you may choose a free replacement or a full refund.
- Changed your mind: you pay the return shipping cost.
Damaged or defective on arrival
Contact us within 48 hours of delivery with a photo. We will send a replacement or issue a full refund, including any shipping you paid — your choice. In most cases you will not need to ship the item back.
Refund timing
Once we receive and inspect your return, we email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take another billing cycle to appear on your statement.
Late or missing refunds
If more than 10 business days have passed since we confirmed your refund and you still have not received it, check with your bank first, then email us and we will follow up with our payment processor.
Cancellations
You can cancel for a full refund any time before your order ships — usually within the first 24 hours. Once it has shipped, the return process above applies.
Non-returnable items
For hygiene reasons, items that have been used cannot be returned unless they arrived defective.
Questions